Frequently Asked Questions
HOW DOES PRESTA WORK?
Presta makes it easy and affordable to get today's hottest tablets, TVs, computers, electronics and more. You can get the products you want with affordable payments and no long term commitment.
Unlike a credit purchase, a Presta account charges no interest. You pay a rental payment while you use the product. Keep it as long as you like, and after a year it's yours. For example if you order a product that costs $300, you'll pay a rental payment of about $12 per week for one year – and then you own it free and clear! There are no additional costs and no strings attached.
You find out if you qualify for an account in seconds and your application remains confidential. When you place your order, payments are automatically deducted from your debit or credit card on your paydays. You can return the product any time after three months or pay it off early for a discount. Just give us a shout and we’ll take care of you.
Unlike traditional rent-to-own stores, we handle everything online. There is no need for lots of paperwork or driving back and forth to a store. Also, unlike layaway, you don’t have to wait around to enjoy your new product.
WHAT DO I NEED TO GET STARTED?
You must be at least 18 years old and have:
1. A job or proven source of income
2. An email address
3. A credit or debit card
After you select a product, it’s easy to apply. Just complete our application and we take care of the rest. We may need to verify your information, but you’ll learn our decision within minutes. We understand life happens so bad credit is ok.
ARE THERE INTEREST CHARGES?
None at all! With Presta, there is no interest and no long-term commitment so you have nothing to lose. Because Presta is a rental-purchase program, you simply pay a rental payment as long as you keep the product. Keep the product for a year and it’s yours– with no additional fees at all.
HOW LONG DOES THE AGREEMENT LAST?
All agreements are for 1 year. During that time, you have 3 basic options. First, if you keep the product for the full year, it’s yours automatically – at no additional cost. Second, you can pay off your balance sooner and receive a discount. Discounts vary by state so check out your agreement for more details. Finally, you can return your product any time after the initial 3 month term is complete. If you want to return, just call us and we’ll take care of you.
CAN I PAY OFF MY PRODUCT EARLY?
Your early payoff amount is based on the state you live in and how much you have already paid towards your rental agreement. Our customer service agents will be able to calculate your exact payment amount when you give them a call. Keep in mind you can get your early payoff quote at any time with no obligation.
HOW MANY PRODUCTS CAN I GET AT A TIME?
At this time, we only allow one rental purchase per customer per household. You can add up to three accessories to your rental purchase at the time you place your order.
HOW WILL I KNOW WHEN MY APPLICATION IS APPROVED?
After you submit your application online, your results will be available within a minute or so. Once you’re approved, we ask you to provide your billing and shipping information. Then, you complete your order. In the event we are unable to approve your application, we’ll notify you with further details.
HOW DO YOU PROTECT MY PERSONAL INFORMATION?
We understand that you might have reservations about providing us with personal information on the application. Protecting your financial and personal information is one of our most important responsibilities. Presta has taken a number of measures to keep our process completely confidential and secure like becoming VeriSign certified. You can trust that we value our relationship and will protect your information fully. If you have additional questions, please don’t hesitate to contact us.
DO YOU CHECK CREDIT?
Yes, during our approval process, we obtain credit reporting information from various third party data providers. Your credit information is just one piece our decision though. We take other information into account such as length at residence, bank account history, and other non-financial factors.
WHAT HAPPENS IF THE PRODUCT IS BROKEN WHEN IT’S DELIVERED?
If your item is damaged when it’s delivered, please contact us within 48 hours of receiving the product to let us know. We will send you a shipping label to return the product free of charge, and we will ship a brand new product to you. Not only that, but we will refund your original shipping cost.
WHAT IF MY PRODUCT STOPS WORKING?
If there is a problem with your product, just contact us. In most cases, your product will come with a full manufacturer’s warranty against defects. We’ll help you get things straightened out so you can continue enjoying your product.
HOW OFTEN DO YOU ADD NEW PRODUCTS?
We want to offer the best products around. We are always looking for new and exciting options to provide to our customers and do so regularly. While we’ll never have the most products available, you can trust we’ll have the best of the best. As soon as we have something to new, we make it available so check back with us often if you’re looking for something specific. Don’t hesitate to give us a call if you want to make a request.
HOW MANY PRODUCTS CAN I GET AT ONE TIME?
You can get one main product and up to three accessories at once.
HOW SOON WILL I GET MY PRODUCT?
Depending on the shipping method you select, you can receive your product within 3-10 business days. You can choose Standard (FedEx Ground, 3-5 business days) or Expedited (FedEx 2Day, 1-2 business days). Once your product has shipped, we will send you a confirmation e-mail with your tracking information.
WHEN WILL MY PRODUCT SHIP?
Orders are processed and shipped within 1-3 business days. We will send you a confirmation e-mail with tracking information once your product is on its way!
Due to the value of our products, a signature will be needed upon delivery. Please be sure someone is at the designated shipping address to sign for the package.
CAN I RETURN MY PRODUCT?
You can return your product any time after the initial term of three months at no cost to you. Just give us a call or e-mail us, and we will e-mail you a shipping label with return costs covered. Just take your product and the shipping label to the nearest FedEx location, and they’ll take care of it from there. Once we receive your product, you won’t be responsible for any further payments.
DO I HAVE TO RETURN MY ACCESSORY IF I RETURN MY PRODUCT?
Since there is only one agreement you must return all products listed on your agreement which includes accessories.
HOW DO I MAKE PAYMENTS?
Payments are automatically charged to your debit or credit card according to your payment schedule. Your payment schedule can be found in your rental purchase agreement. It happens like clockwork, without you having to lift a finger! You can change this information at any time – just give us a ring. If you want to make an extra payment, call our customer support team to process it for you immediately.
WHAT TYPES OF CARDS DO YOU ACCEPT?
We accept most credit and debit cards with the Visa, MasterCard, or Discover logo. We do not accept prepaid debit cards at this time.
WHAT HAPPENS IF I MISS A PAYMENT OR PAY LATE?
We understand that life happens and we want to help you get back on track. All you need to do is e-mail or call us, and we can discuss options with you.
WHAT IF I WANT TO PAY OFF MY PRODUCT SOONER?
Your early payoff amount is based on the state you live in and how much you have already paid towards your rental agreement. Please contact us to get your exact payoff amount. You can get your early payoff quote at any time with no obligation.
STILL HAVE QUESTIONS? FEEL FREE TO EMAIL US AT SUPPORT@PRESTA.COM OR GIVE US A CALL AT 877-848-8699.